The practice operates a zero tolerance policy in order to protect staff and patients from unwanted abuse, intimidation and attacks. Violence, abuse and intimidation are a growing concern, either on the telephone or physically within the practice. The doctors and their staff have the right to carry out their duties without fear of being attacked, abused or intimidated. Violent patients will be reported to the police and immediately struck off the practice list. Abusive and intimidating patients will be reported to the practice management team. This could lead to individuals and indeed families being removed from the practice list.
All we ask is that you treat our doctors and practice staff properly - without violence, abuse or intimidation.