We always welcome genuine suggestions for improving the running of the practice and therefore operate a system that enables you to pass on your comments and suggestions. Inevitably there are occasions when surgeries run late, which is due to circumstances beyond our control. Your tolerance and understanding is appreciated if you should need to wait beyond the time of your given appointment. However, as with all general practices, we operate an in-house complaints procedure.
If you experience a dissatisfaction or wish to make a complaint of any kind, please make this known, initially, to the receptionist on duty or to the doctor or nurse during your consultation or ask for a practice complaint leaflet from the reception staff. Your complaint will be dealt with in a prompt and courteous manner by a member of the management team in consultation with the GPs if appropriate. A copy of the practices complaint handout is available here: Complaints Handout (PDF, 99KB).
If you feel it should be dealt with outside the practice, then Health Watch Rotherham can be contacted on 01709 717130. Their website is healthwatchrotherham.org.uk. Please visit it for more information.
(No reference to complaints is held in patient medical records.)