To request an urgent appointment for today (Monday to Friday)
When you do get in touch the receptionist will ask what you need help with. We will use this to direct you to the most appropriate health professional.
To request a routine appointment
When you do get in touch the receptionist will ask what you need help with. We will use this to direct you to the most appropriate health professional.
Your appointment
We may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by sending a message to the Clinician who will provide an appropriate response.
Cancelling or changing an appointment
If you can not make your appointment let us know as soon as you can so another patient can book the appointment time. You can cancel or change your appointment:
- Use the NHS App, SystmOne Online or Rotherham Health App to cancel or change an appointment
- Phone us Monday to Friday, 8am to 6.30pm and speak to a receptionist. You can leave a message on our answerphone facility to cancel an appointment you do not need to rebook.
- Visit the surgery and speak with a receptionist. We are open Monday to Friday, 8am to 6.30pm
If you need help when we are closed
- Use NHS 111 online (111.nhs.uk) or call 111. 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
- Evening and weekend appointments are available at a variety of hubs across Rotherham. If you struggle to attend surgery during opening times please ask a receptionist about one of these options.
- If it’s a life-threatening emergency call 999.
Try the NHS App
You can now use the NHS App to access a range of NHS services and your GP account on your smartphone or tablet.
You can use the NHS App to:
- check your symptoms and get instant advice
- book appointments
- order repeat prescriptions
- view your GP medical record
- access your Covid vaccination status and more
If you already use online access you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp
Home Visits
To request a home visit contact the surgery before 10.30am.
The request will be put through to the doctor to assess who may call you before attending.
Remember that we can see several patients at the practice in the time it takes for one home visit. Patients should have their appointment at the surgery if they can.
Lack of transport is not a reason to request a home visit.