Important Information Posted or Updated on 28 Apr 2026

Changes to our Phone and Appointment System

We’re always looking for ways to improve your experience with our practice, especially during the busy 8am period when many of you are trying to get through to us.

We have now launched a new product called EMMA, our new QuantumLoop AI Patient Assistant, designed to help manage call volumes more efficiently. This means that when you call us, you will be greeted and supported by EMMA. Please be concise and clear in advising what you are calling the surgery for when speaking to EMMA.

What EMMA Does:

• Answers phone calls with care
• Helps you complete a health-related request form which directs you to the right Clinician or admin team to obtain an appointment or advice whichever is required
• Reduces the 8am rush

This is part of our commitment to making it easier for you to access the care and support you need, without the frustration of long wait times on the telephone.

We have also introduced NINA who is our AI Patient Assistant for our website.  You can choose from the list of options available, your responses are then seen by our clinicians or admin team.

We appreciate your support with this new service and we will continue to improve how we care for you.

Stag Medical Centre & Rose Court Surgery